i. How we collect information about you both directly and indirectly;
ii. What information we collect about you
iii. The ways in which we may use and share that information; and
iv. How you can update or access any personal information we hold about you
2. How we collect information
i. We collect information directly from you when you are asked to provide personal details about yourself.
ii. We collect information indirectly from you when you use CoBooCo Services.
iii. We collect information about you from other sources, including but not limited to:
a. Credit reference agencies;
b. Fraud prevention agencies; and
c. Business directories and other commercially or publicly available sources.
3. The information we collect
We collect such information as:
i. Your name;
ii. Company details;
iii. Company billing address and details;
iv. Telephone number.
4. How we use your information
We may use and analyse information about you in order to:
i. Process your order;
ii. Supply Services and products that you have ordered;
iii. Contact you if necessary;
iv. Verify that you are an authorised user for security purposes;
v. Enhance and personalise the products and Services that we offer you and to develop new products and services;
vi. Send information to you about our products and Services from time to time by phone, post, email, text, MMS, automated dialling equipment or other means (subject to any objection or preference you may indicate when submitting your details to us);
vii. Disclose your personal information or usage of our services to certain third parties as required under UK law.
5. Disclosure of your information
We may disclose your information:
i. To our partners, agents and subcontractors (including prospective partners, agents and subcontractors) who are involved in the delivery of providing products or services used or ordered by you;
ii. To any relevant public authority or law enforcement agency;
iii. Where required by law, regulation or legal proceedings;
iv. Where we, or an affiliate processing your data on our behalf, are compelled to do so by law;
v. In response to a valid, legally compliant request by a competent authority;
vi. During emergencies when we believe physical safety is at risk;
vii. In response to a complaint that that there has been a breach of the Services terms & conditions or any other product or service terms of which you have been notified.
6. Retention of Information
We retain information only for as long as we need it. In relation to the following information we are required to retain it for not less than six months and not more than two years in order to ensure that this information is available for the purpose of the investigation, detection and prosecution of serious crime:
i. Date and time of log-in and log-off of our Internet access service, IP address and user ID of the subscriber;
7. Accessing your information
i. We can supply certain types of personal information on request: including but not limited to billing, name and address. Requests should be made in writing and include your name, title and company address. Our address is: Data Controller CoBooCo UK Limited XXX
8. Changes to this policy
We will keep this policy under review and any changes made from time to time will be posted on this page.
9. Security and protection of customer information
a. Passwords You must not share your password for any services we provide. Your passwords and the answers to secret questions are your responsibility, and must not be disclosed to any third party. This is also important for your own protection.
c. Security of communications Please be aware that communications over the Internet are not secure unless they have been encrypted.
10. Non-EEA use of information
The information you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However we will always take steps to ensure that your information is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific products and Services.